| 1. | I'm new to the Village of Gilberts, where do I start to gather information about my new community?
The Village Hall located at 87 Galligan Road provides new residents with Welcome Packets. The information included in the packets will assist new residents with setting up various utilites and becoming familiar with the area. Please stop by to pick up one.
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| 2. | What School District services the Village?
District 300 services the majority of the Village. For more information, visit their web site www.d300.org. Gilberts Elementary School serves Gilbert's children - pre-school through 5th grade. Their main phone # is 224-484-5900.
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| 3. | How do I establish water and sewer service?
Contact Village of Gilberts Water Dept. to set-up an account at 847-428-4167. If you reside in a multi-unit dwelling, call your homeowners association.
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| 4. | What company provides cable television to the Village?
The only cable provider is Media Com, for service information please contact 800-824-6047.
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| 5. | How do I set-up my waste hauling service?
The Village has a contract with Allied/Republic Services for waste hauling service. Please contact them at (847) 429-7370 to set-up your account and for delivery of your recycle bin and refuse receptacle.
Refuse and recyclables are collected on Thursday. Yard waste is collected on Monday, April through November.
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| 6. | What is the holiday garbage pickup schedule?
Allied disposal recognizes New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day as holidays. If any of the above holidays fall on a week day, pick up will be on the next business day.
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| 7. | What are the office hours for Village Hall?
The Village Hall is open Monday through Friday from 8:30 a.m. to 4:30 p.m. On Tuesday the Village Hall is open until 7:30 p.m. The Public Works Facility at 73 Industrial Drive is open Monday through Friday from 8:30 a.m. to 4:30 p.m.
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| 8. | Where is the nearest Library?
The nearest library is The Dundee Township Library located at 555 Barrington Ave., East Dundee. You may contact them at 847-428-3661.
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| 9. | How do I report a street light outage?
Contact Village Hall, they will communicate the outage to the public works department who will contact Commonwealth Edison if the village is not responsible for the specific street light.
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| 10. | Does the Village have a ordinance with respect to outside burning?
Yes, residents may burn unpainted wood and landscape waste, including weeds and leaves on Sundays and Wednesdays between the hours of 10:00 a.m. and 6:00 p.m.
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| 11. | If I'm a contractor working in the Village limits must I register with the Village?
Yes, all contractors doing work in the Village limits must register. The contractor will also need to supply the Village with a certificate of insurance and a surety bond for not less than $3,000.
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| 12. | Are all businesses operating within the Village limits required to be registered with the Village?
Yes, all businesses operating within the Village limits are required to purchase a business license which is annually renewed in June. The fee for the license is $25.00.
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| 13. | If I have coin operated devices at my place of business must those also be registered with the Village?
Yes, all coin operated devices are required to be registered with the Village. This registration is also renewed annually in June. The fee for coin operated devices is $15.00 per machine.
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| 14. | Does the Village have an overnight parking ban?
Yes, the Village does not allow parking on the streets between the hours of 2:00 a.m. and 6:00 a.m. where signage is posted. If there is a special circumstance you must get permission from the Village Police Department.
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| 15. | Does the Village enforce a Snow Parking Ban
Yes, it shall be unlawful for any person to park any vehicle or trailer on any village street following the accumulation of two or more inches of falling snow until removal. The Village through its police officers and/or other authorized Village Officials in their sole discretion shall determine reasonable snow accumulation.
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| 16. | Does the Village require residents to purchase dog tags?
Yes, dog tags also renew annually in the month of May.
Village Code-Section 9.2.6.1 states:
Except in the A-1, Agricultural Zoning District, no person shall permit more than three dogs to be kept in or about any single-family residence or more than two dogs in any single-family unit of any multiple-family housing building within the Village.
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| 17. | Do I need a water softener?
Although it is not required, it is suggested to try the water without a softner before purchasing one.
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| 18. | What are the regulations concerning dog litter?
Village Code Section 9.2.12.3
No owner or custodian of any animal shall cause or allow such animal to soil defile or defecate on public property or upon any street, sidewalk, public way, play area or common grounds owned jointly by the members of a homeowners or condominium association, or upon private property other than that of the owner, unless such owner or custodian immediately removes and disposes of all feces deposited by such animal.
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| 19. | What are the regulations concerning mailboxes?
All residents should check the placement of their mailboxes to avoid snowplow damage. Ensure that it is securely fastened and does not protrude over the curb. If the mailbox hangs over the curb and/or into the street, it is in danger of being damaged by snow removal operations. Regulations concerning the proper height and distance from the street are set by the United States Postal Service. This placement allows for streets to be plowed from shoulder to shoulder, or curb to curb, to provide for proper drainage, mailbox accessibilty and to allow for future snow removal. Call the Gilberts Post Office at 847-426-6313 for more information or to set up mail delivery.
If you believe that your properly placed mailbox is damaged by Village equipment, please contact Village Hall at 847-428-2861.
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| 20. | Who should clear sidewalks of snow and ice?
Sidewalks are the responsibilty of the adjoining property owner to be kept clear of ice and snow. Please remember, do not deposit the snow or ice onto the roads as this creates a safety hazard and slows the efforts to clear streets.
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| 21. | How do I dispose of Household Hazardous Waste?
Kane County offers free pick-up for residents in Gilberts. To schedule a free pick-up you may call the HHW Hotline at 1-800-449-7587.
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| 22. | How do I keep solicitors from ringing my doorbell?
Section 8.10.5 of the municipal code states, "The owner or occupant of any residence who desires to forbid trespasses by solicitors or peddlers may attach or exhibit upon or near the main front door or the main rear or side door, if any, a card stating..."Solicitors or Peddlers Not Invited." You may obtain such a sticker at the Village Hall at no charge.
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| 23. | Why is snow plowed back in to my driveway after I've shoveled?
The streets must be plowed shoulder to shoulder or curb to curb to provide for proper drainage, mailbox accessibility and to allow clearance for future snow removal. The plowing of some snow onto driveway entrances cannot be avoided.
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| 24. | Is there something I can do to ensure my house is safe while I go on vacation?
If you will be away for a week or more, you may request a house watch by the Police Department by calling 847-428-2954 to make arrangements. Supply the dates you will be gone, a contact phone number in case of emergency and description of vehicles left in the driveway. If you will be gone for an extended period of time, use timers to turn lights on and off to make your house look lived in. Try to have someone pick up your mail and newspapers from your driveway.
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| 25. | How will I know when there is a weather emergency?
The Village of Gilbert is equipped with a warning siren to notify residents in the event of an emergency. It is tested at 10:00 a.m. on the first Tuesday of each month. Other than testing, the siren will only be used when a tornado warning is issued and can only be heard while outdoors as an indication to go indoors or take shelter immediately.
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| 26. | Where can I get a new driver's license?
The nearest location of the Department of Motor Vehicles is 595 S. State St, Elgin, IL. For more information see their website at www.dmv.org
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| 27. | Why are there Special Service Areas in the Village?
There are several Special Service Areas throughtout the Village. The SSA is a tax collected to pay off bonds that were issued to fund public improvements in your area. Like a mortgage, the payments are spread over a 30 year period to keep the payments manageable. For more information, contact Marlene Blocker, Finance Director at 847-428-2861.
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| 28. | What can I do if there are properties in my neighborhood that are overgrown with weeds or in violation of other Village nuisance ordinances?
You can contact the Building Inspector at 847-428-4167 to report the matter.
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| 29. | Is there a curfew for minors in the Village of Gilberts?
It is unlawful for a person less than 18 years of age to be present at or upon any public assembly, building, place, street or highway within the Village of Gilberts at the following times: Monday thru Thursday, curfew for all persons under 18 is 10p.m.; Friday, Saturday and Sunday, curfew for all persons under 18 is 11p.m.
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| 30. | Is there a Park District?
No, there is no park district in Gilberts. You do not pay taxes to a park district so therefore you must pay out of district fees if you participate in progrmas in other communities.
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| 31. | Where is the Post Office?
The Gilberts Post Office is located on Railroad and Jackson Streets. Their phone # is 847-426-6313.
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