For billing questions or to open an account for water service please call the Finance Department at 847-428-2861 Monday-Friday 8:30 am to 4:30 pm.
Water and Wastewater Rates
Ordinance No. 08-2010-Village Code Amendment sets the water and sanitary sewage rates within the corporate limits.
Commercial and Industrial:
Water Shut Off Policy
The Village has established a water nonshut-off policy for the benefit of seriously ill residents or those with life-threatening illnesses or medical conditions. For consideration of this option, the medical condition must be certified to the Village by a registered physician or the Kane County Board of Health. The certification must be in writing and state the name, address, phone number and the nature of the medical condition and will protect a resident from water shut-off for a period of time not to exceed 30 calendar days unless the certification is renewed for an additional time period at the sole discretion of the Village.
The Village adopted Ordinance 04-2012 establishing user charges when water meters cannot be accurately read. Whenever, for any cause, a meter fails to operate, or no measurement of the flow is available, or a meter was not or could not be read during the normal route of the reader, an estimate may be made by the superintendent or his designee of the amount of water supplied since the immediately previous reading, and the user shall pay usage charges based on the estimated amount of water supplied. In the event that an actual reading shows that the estimated charges did not accurately reflect the actual usage the user shall be responsible for the difference between the estimated usage and the actual usage.
In the event that the water department is unable to gain access to read, repair, or replace the inside meter, the Village reserves the right to submit an estimated reading and bill accordingly.
For the second and each subsequent estimated bill issued by the Village for a particular property, a $25.00 administrative fee will be added to each bill.
A Tradition of Personal Service & Quality Water
The Village of Gilberts places a strong emphasis on educating our residents on the quality of our drinking water. Please review the Annual Water Quality Report, which outlines information applicable to your local water system. You'll find that we provide water that meets or surpasses all federal and state water quality regulations. Just as important, the Village of Gilberts makes the necessary investments to maintain and upgrade its facilities so that we can deliver quality water directly to your tap 24 hours a day, seven days a week. As regulations and drinking water standards change, it is our ongoing commitment to you to incorporate these changes in our water system in a prompt and cost-effective manner. Our customers are our top priority, and we are committed to providing them with the highest quality drinking water and service possible now and in the years to come.
Quality Control Every day, By Water Experts
We have a responsibility to help protect the health of our customers, and it's a responsibility we take very seriously. At the Village of Gilberts treatment facility, water quality is sampled and tested daily with comprehensive laboratory testing equipment. Water is monitored at every stage, from the raw water supply, through the treatment process and finally through the many miles of pipeline which bring water to your homes and businesses.
Water Quality Report
To comply with state and U.S. Environmental Protection Agency (EPA) regulation, the Village of Gilberts issues a report annually describing the quality of your drinking water. The purpose of this report is to raise your understanding of drinking water and awareness of the need to protect your drinking water sources. This report provides an overview of last year's water quality. It includes details about where your water comes from and what it contains. If you have any questions about this report or your drinking water, please call Public Works at 847-428-4167.
Source Water Information
The Gilberts aquifer, named for the town of Gilberts, is located in north-central Kane County. It is composed of the Ashmore Tongue of the Henry Formation and sand and gravel deposits of the Glasford Formation. The Gilberts aquifer is overlain by 50 to greater than 100 feet of Tiskilwa Formation and is 125 to 250 feet below the land surface. Gilberts draws its water from 1,000 foot deep wells reaching this aquifer. Two new wells and an ion exchange treatment, system were placed in service in January of 2002. The Illinois EPA has completed a source water assessment for the Gilberts system. The Gilberts wells are not considered geologically sensitive by Illinois EPA, and no potential sources of contamination were identified in the assessment. If you would like a summary of the information contained in this report, contact Public Works at 847-428-4167.
Water Information Sources
Substances Expected to be in Drinking Water
The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs and wells. As water travels over the surface of the land or through the ground, it can dissolve naturally occurring minerals and radioactive materials, and pick up substances resulting from the presence of animals or human activity.
Possible contaminants consist of:
In order to ensure that tap water is safe to drink, USEPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.